ServiceNow Design Work

Due to a confidentiality clause I am unable to publish my recent design work. Please connect with me to learn more.

I spearheaded the design strategy for AI-driven workflows for summarization, insight generation, and task workflows within the Strategic Planning Workspace. I leveraged emerging AI tools to significantly accelerate concept development. I also redesigned the Enterprise Architect Workspace by aligning cross-functional leadership on a revised information architecture and partnered with Product to define the long-term roadmap.

The Makeover

This is a story of transformation and evolution. After 10 years Lucidchart started showing signs of aging with its outdated UI and unclear Information Architecture especially when stacked against new competitors, raising major concerns for business. I solved this business problem by designing a more coherent and aesthetically pleasing user experience.

Doc Management & Search

One of Lucidchart’s biggest enterprise clients, a logistics company headquartered in Germany wanted custom features built to promote accountability with end users, allow organization to have more control over documents, empower admins to standardize documentation and improve document discoverability.

Themes

Themes is a Lucidchart feature that allows users to change the look n feel of their diagram with one click. Sounds pretty impressive right? But in reality the experience was uninspiring and lacked polish. Data showed that users who looked for themes were 3 times more likely to pay for a license. So we went to work and redesigned the otherwise bland feature to be more usable, delightful, and confidence inspiring.

Animation in UX

Drove initiative to introduce animation into a static design system. This meant defining a body language for the product that matches core brand values, creating a template for deliverables for engineering hand-off.